NBN retail service provider Epic Broadband has revealed it has gone into liquidation, according to an advisory from the Telecommunications Industry Ombudsman (TIO).
The TIO said it was advised by the telco of this development and also advised affected customers to find an alternative service provider “as soon as possible”.
The company’s website has also been down, only showing an advisory that the service is unavailable.
One-time collaborator Finder, which had previously offered Epic Broadband services on its site, revealed that Epic Broadband customers have had issues accessing their NBN services since Friday, 7 May 2021, and removed all related services on its site.
Telstra accused of over-selling to seniors Wednesday, 12 May 2021 22:10 Telstra accused of over-selling to seniors Featured
Many senior customers have stayed loyal to Telstra, but some complain they are being oversold products they don t want or need.
- Two former staff members describe an aggressive and competitive sales culture
- Telstra says it takes all claims of mis-selling seriously
Telstra is Australia s largest telecommunications company, and for some senior citizens it holds a special place in the market that pre-dates privatisation and the introduction of competition in 1997.
A former Telstra staff member says some senior customers even still refer to the company as Telecom despite the name being changed in 1995.
Current as of 6.20pm, 11 May 2021
Epic Broadband has advised the Telecommunications Industry Ombudsman they are going into liquidation. The Telecommunications Industry Ombudsman is advising customers of Epic Broadband to find an alternative service provider as soon as possible.
Existing complaints about Epic Broadband
If you have an existing complaint about Epic Broadband we will continue to handle your complaint. If you have questions about your existing complaint you can contact us.
Making a new complaint about Epic Broadband
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ACMA releases telco complaints-handling performance data for Dec quarter, CommsAlliance happy, ACCAN concerned Monday, 26 April 2021 10:50 ACMA releases telco complaints-handling performance data for Dec quarter, CommsAlliance happy, ACCAN concerned
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ACMA has published its telco complaints-handling data for the quarter ended December 2020, with the Communications Alliance noting complaints have dropped 40% of a 2 year period
ACMA explains its redesigned interactive report shows how telcos manage customer complaints, and notes this data can be viewed by quarter or financial year.
Naturally, the Communications Alliance says it has welcomed the ACMA’s publication of telecommunications complaints data for the October – December 2020 quarter, showing a significant decrease in the number of complaints made to telcos over the past two years, but as you ll see below, ACCAN, The Australian Communications Consumer Action Network is worried.
Telcos need to resolve complaints faster, says watchdog crn.com.au - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from crn.com.au Daily Mail and Mail on Sunday newspapers.