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IT outsourcing to surge in 2021

As COVID-19 brought the worldwide economy to a sudden and screeching halt, businesses of all shapes and sizes found themselves adrift in uncharted waters. To stay afloat, most businesses dramatically accelerated their digital transformation efforts.  In typical times, this also would have led to an increased reliance on IT outsourcers, according to a survey by the Boston Consulting Group of 200 selected companies across industries.  Many companies were forced to take unprecedented steps to survive: 79% said that they asked service providers for help in some form, such as longer payment terms (47%), price reductions (45%), or free support for more processes or additional services (41%), the survey authors said in a blog post about the survey.

What Cloud Attacks Have Taught Us About Hidden Compliance Costs

Informationweek Commentary What Cloud Attacks Have Taught Us About Hidden Compliance Costs Recent compromises to cloud services and increased data privacy regulations can negatively impact the bottom line for businesses with nationwide operations. Image: Rawf8 - stock.adobe.com As the world begins its second year under the shadow of the COVID-19 pandemic, it is becoming increasingly clear that the cloud is no longer the universal solution to information technology’s fundamental need to deploy secure, scalable infrastructure and applications in a cost-effective manner. If anything, the cloud landscape is about to darken significantly for organizations of all types, and IT must be prepared.

Best Customer Service Management Software Revealed by Users Through SoftwareReviews

Best Customer Service Management Software Revealed by Users Through SoftwareReviews Share Article HubSpot Service Hub, ManageEngine SupportCenter Plus and Issuetrak are the Customer Service Management 2021 Data Quality Data Quadrant Gold Medalists. Best Customer Service Management Software Revealed by Users Through SoftwareReviews In general, Customer Service Management software users were most satisfied with customer self service capabilities, which includes central product portals, customer community forums, and customer-facing resolution wizards and guidance. TORONTO (PRWEB) April 08, 2021 SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group, has published its 2021 Customer Service Management Data Quadrant Awards, naming three vendors as gold medalists. The following vendors are leaders according to the feedback provided by their end users via SoftwareReviews’ comprehensive

Best eDiscovery Software for Client Experience Announced by SoftwareReviews

Best eDiscovery Software for Client Experience Announced by SoftwareReviews Share Article Best eDiscovery Software for Client Experience Announced by SoftwareReviews In general, eDiscovery software users responded most favorably when asked about vendors’ attitude toward strategy and innovation, and whether they were keeping pace with market directions and trends – and were most dissatisfied with vendors’ over promising to deliver. TORONTO (PRWEB) April 06, 2021 The following vendors are leaders according to the feedback provided by their users via SoftwareReviews’ comprehensive online survey. Relativity Nuix SoftwareReviews’ Net Emotional Footprint measures high level user sentiment. It aggregates emotional ratings from 25 provocative questions, creating a powerful indicator of the overall user feeling toward the vendor and the product.

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