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SUNNYVALE, Calif., April 20, 2021 (GLOBE NEWSWIRE) eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that The Goodyear Tire & Rubber Company (NASDAQ:GT) has deployed eGain for digital-first, omnichannel customer engagement.
True to its goal of making the tire buying process easy for consumers, Goodyear wanted to deliver a cutting-edge customer service experience through virtual assistance and multimedia chat to help seamlessly match consumers with answers to their questions. The company also wanted to control costs and enable a seamless experience for contact center agents.
After going through a rigorous vendor selection process that also included a production pilot, eGain emerged the winner over nine other vendors, based on functionality, PCI compliance, and quick value. The company s retail group has already gone live with eGain Virtual Assistant™ and eGain Advisor Desktop™. The contact center is leveraging
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The Goodyear Tire & Rubber Company has launched Fleet Central to help fleets maximize efficiencies for their tires, one of their largest maintenance expenses. The new interactive portal allows fleets to purchase tires, activate service and gain unparalleled insight into their tire program – all in one place.
With Fleet Central, fleets can view and take action on all aspects of their tire program, helping them to make faster, more informed decisions for their business. The modern, easy-to-use dashboard allows users to view information at a total fleet level all the way down to a specific vehicle, tire or service event in real time. Fleets can also interact with Goodyear directly by purchasing tires, scheduling service, requesting tire inspections or activating emergency roadside assistance from Goodyear’s service network of more than 2,300 providers. Other features include:
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Goodyear and ConMet to offer fleets the commercial tire industries first combined tire and wheel hub analytics solution
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The Goodyear Tire & Rubber Company and ConMet announced today their strategic collaboration to create combined digital solutions that will better connect commercial truck fleets to the health of their tires and wheel ends.
For the first time in the industry, two companies will use their combined expertise in connected mobility and their existing data resources to provide fleets with holistic insights on tire and wheel end performance. The goal is to allow fleets to remotely monitor their vehicles in real time, automate insights and make better maintenance decisions in order to improve vehicle safety, as well as maximize efficiency and uptime.
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TPMS Plus is a part of Goodyear’s complete Tire Management Program, designed to help fleets save time and money by alerting them to developing tire situations.
The solution’s on-vehicle sensors monitor tire conditions in real time, allowing fleets to quickly identify and triage issues like air leaks, low pressure and abnormal temperature. Once a potential issue is detected, Goodyear Fleet HQ can assist in routing the driver to a Goodyear service network location or dispatch roadside assistance to perform preventative maintenance. After a successful TPMS Plus pilot with Norfolk Southern’s intermodal operations, Goodyear began to deploy the solution at the Norfolk Southern Fairburn, Ga., facility earlier this year. Installations will be expanding to additional facilities in Illinois, Indiana and Florida over the next several months.
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Increasing preference for utilizing advanced and modern equipment in agricultural activities has significantly favored tractors adoption, which boosts the OTR tires market demand. With the rising population globally, food production has increased, which is a factor fueling the demand for tractors and agriculture equipment vehicles, therefore driving the market growth of OTR tires.
The OTR Tires Market is expected to grow at the rate of 3.4% CAGR by 2026. The OTR tires or off-the-road tires are made up of resistant compounds to provide proper grip on rough surfaces, including mud, stones, or sand. The tires have in-depth and strong treads which can be deployed to any vehicle. These tires are mainly designed to be used in extreme situations and provide safety, high performance, and quality. In the mining and construction areas, the surface is uneven and rough since the OTR tires are considered compatible wit