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Fidelity Bank Ghana and Newgen Software Win Award for Best Self-Service Banking Technology Implementation in Africa

achieved 50% increase in customer acquisition, 75% decrease in customer waiting time ACCRA, Ghana, March 4, 2021 /PRNewswire/ Fidelity Bank Ghana Limited and Newgen Software have been recognized for Best Self-Service Banking Technology Implementation in Africa at The Asian Banker Middle East and Africa Awards, 2020. The Bank is leveraging Newgen s solution for online account opening to enable omnichannel customer onboarding. Fidelity Bank Logo Fidelity Bank has long term strategic plans to transform into a digital bank and tap into the tech-savvy millennial market segment, among others, with the help of a unified onboarding platform. Newgen s online self-service account opening solution is very easy to use and it has enabled us to expand our reach, digitally, beyond our banking halls, said Edward Opare-Donkor, Deputy Managing Director (Operations and Support Functions) at Fidelity Bank.

Global Content Services Platforms Market (2021 to 2026) – Growth, Trends, COVID-19 Impact, and Forecasts – ResearchAndMarkets com

The On-premises Deployment Mode Holds a Dominant Position The on-premises deployment type is anticipated to be a more significant contributor to the market growth during the forecast period. On-premise deployment of CSP solutions requires initial high investment by organizations, though it does not require incremental costs throughout the ownership, as in the cloud deployment type. Nowadays, corporate data can be accessed effortlessly from mobile devices; this has raised the amount of data transfer between business parties and has increased the risks of cyber-attacks and data losses. Therefore, security concerns associated with customers’ private data are an important reason for the selection of on-premises deployment over the cloud. These kinds of implementations are widespread across large-sized enterprises.

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