Click the thumbs up >Stellantis has revealed the details of a restructured leadership structure for its range of former PSA Group and FCA Group car brands.
Under the changes Alison Jones is appointed as Stellantis Country Manager and senior vice-president for Peugeot, Citroën, DS Automobiles, Fiat, Fiat Professional, Abarth, Jeep and Alfa Romeo in the UK.
Paul Willcox, as previously reported by AM, is group managing director and senior vice-president for Vauxhall Motors.
Both Jones and Willcox report to Maxime Picat, chief operating officer, Enlarged Europe, at Stellantis.
Formerly FCA Group UK managing director, Arnaud Leclerc is appointed global head of brand strategy and performance for Alfa Romeo, reporting to Alfa Romeo chief executive Jean-Philippe Imparato.
First Central Goes Live with Shift Insurance Suite to Mitigate Fraud in Application and Claims Processes
UK Motor Insurer partners with Shift Technology for cutting-edge AI-driven fraud detection
News provided by
Share this article
Share this article
PARIS and BOSTON and HAYWARDS HEATH, United Kingdom, Feb. 23, 2021 /PRNewswire/ First Central Insurance and Technology Group, a leading provider of insurance services, and
Shift Technology, a provider of AI-driven decision automation and optimization solutions for the global insurance industry, today announced that the insurer has gone live on
Shift Insurance Suite. First Central is now using the technology to better detect hidden fraud in its claims process. First Central also announced it will soon be live on Shift products which more effectively identify potential fraud at the time of application.
Click the thumbs up >Suzuki has achieved a high-ranking position in the latest Institute of Customer Service’s UK Customer Satisfaction Index, taking 23rd place overall and third in the automotive sector.
The index is a barometer of customer satisfaction measuring sentiment across the country and asks over 10,000 consumers to rate their experiences of dealing with over 250 different companies across 13 sectors, including those in the motor industry.
The Automotive industry sector average UKCSI score was 78.4 points measured across 26 brands and with a score of 81.6, Suzuki was ahead of the industry average and just 0.9 points behind the overall winner.
As part of the survey, customers were asked questions relating to various aspects of the way they were treated when dealing with brands including Trust, Experience, Customer Ethos, Emotional Connection and Ethics with Suzuki scoring well across these dimensions, and for Ethics in particular.
First Direct, John Lewis, Marks & Spencer and online giant Amazon were the four top ranked brands for customer service last year, new findings reveal.
But overall customer satisfaction plummeted to the lowest level since July 2015 as businesses battled to respond to the fallout from the pandemic.
Delayed deliveries, sluggish or non-existent returns and poor quality or damaged goods have become a reality for swathes of customers during the pandemic, and problems are having to be sorted out online or on the phone rather than in person.
Top 10: These 10 companies achieved the highest scores for customer service satisfaction
How satisfied are you? Customer service satisfaction rates have gone down to the lowest since July 2015, the ICS said
Metapack to Host Global Retailers and Brands with International Carriers at The Delivery Conference 2021
Metapack to Host Global Retailers and Brands with International Carriers at The Delivery Conference 2021
Metapack, the global leader in eCommerce delivery technology, today announced that it will virtually host leading retailers, brands and carriers at the worlds foremost eCommerce delivery event, The Delivery Conference (TDC) on February 2-3, 2021. Now in its 12
th year, TDC 2021 is free to attend as it brings a roster of high caliber speakers and powerful industry insights. This years agenda has been carefully created to help the industry understand the pandemic-led events of 2020, the exponential growth of eCommerce, changing consumer expectations and the future of retail as we move forward into 2021 and beyond.