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Recognition, a key driver for healthcare worker engagement, HCAHPS scores

By Workhuman What makes hospital employees – especially clinicians – happy at work and engaged in their jobs? The root causes of employee satisfaction, or its absence, are diverse. But, independent of each institution’s specific problems, sound organizational processes to self-evaluate the work environment and effect change can improve employee satisfaction, and therefore patient satisfaction and fiscal health. It’s not merely an article of faith that satisfied hospital employees make for a better patient experience. “There are a couple of decades of evidence that happier hospital employees raise HCAHPS scores and improve patient safety and outcome quality,” says Barbara Balik, RN, EdD, senior faculty at the Institute for Healthcare Improvement.

The Awful but Necessary Distance of COVID-19

The Awful but Necessary Distance of COVID-19
medscape.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from medscape.com Daily Mail and Mail on Sunday newspapers.

Protecting the Most Vulnerable Through Partnership: Helping Nursing Homes Respond to the COVID-19 Crisis

David Meyers, M.D. The nursing assistant spoke through tears as she shared her experience.  She was unsure which was worse, the isolation and fear she experienced this spring as her facility went into COVID-19 lock-down, or the anxiety she felt this summer when she worried that members of her community held her  responsible for harming the residents for whom she cared. While all of us have been impacted by COVID-19, the pandemic has been particularly difficult for America’s nursing homes.  Advanced age, underlying frailty, and communal living conditions make nursing home residents especially vulnerable, and their reliance on nursing home staff members put these caregivers at high risk.  COVID-19 has claimed the lives of 125,000 nursing home residents and nearly 1,500 staff.

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