Customers in Texas Lose Trust in Water Utilities following February Storm Response
A combination of major regional service interruptions, significantly increased water consumption, higher utility bills and a lack of effective communication during the pandemic have resulted in no change year over year in customer satisfaction with residential water utilities, according to the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction Study,SM released today. Overall customer satisfaction remains at 737 (on a 1,000-point scale) as usage has increased about 6% nationwide, and this year marks the first time that satisfaction has not improved since the study began in 2016.
“Between the massive weather event in Texas and the overall heightened sense of anxiety among consumers who have been spending more time at home and consuming more water, the past year has put local water utilities to the test,” said Andrew Heath, senior director of utilities intelligence at J.D. Power.
Canyon News
BEVERLY HILLS Public Information Coordinator for the city of Beverly Hills, Lauren Santillana indicated in an email to Canyon News that the city has launched its #ReThinkBHTap campaign to educate residents on the benefits of tap water in their residence.
Beverly Hills ensures its tap water is safe and healthy for our residents to drink by undergoing a rigorous monitoring process to verify the water meets or exceeds applicable water quality standards. Each year, the city releases a Water Quality Report that studies this process, outlining any constituents found in its water such as chemicals, microscopic organisms and radioactive materials (many which are naturally occurring). The city has met all U.S. EPA and State drinking water health standards each year, as reported in the annual Consumer Confidence Report. The current Consumer Confidence Report is being prepared and will be available by July 1, 2021.
Jenkins Bridge Foundation group hosting duck race
The Jenkins Bridge Foundation is planning a duck race at the historic bridge, starting at 2 p.m. on May 8. The day will include duck races, a music jam session, food and games. Duck chances can be purchased for $5 each or three for $10. First place will be half the profit on the race entries. The Foundation recently received an anonymous donation of $10,000 toward the funds needed to restore the bridge for pedestrian use. Many area residents have memories of swimming and jumping off the bridge, picnics, baptizing and celebrations at the bridge. Donations for restoration can be made online or deposited directly in 1st Independent Bank in Aurora. For more information, people may contact Denise Prisk or Dawna Skaggs on the Save the Jenkins Bridge Facebook page or their personal Facebook page, or call Ruby Vincent at 417-574-6323.
Mountain Health Arena brings in Rapid Fired Pizza as new vendor
HUNTINGTON â ASM Global-managed Mountain Health Arena announced last week a new concession stand featuring Rapid Fired Pizza.
Rapid Fired Pizzaâs cheese, pepperoni and sausage individual-size pizzas will be available at the arena starting April 19, the first day of the West Virginia High School Wrestling State Championships, according to April Bias, director of marketing and sales for Mountain Health Arena.
âWeâre really looking forward to partnering with our new neighbors and selling their handcrafted pizzas. We think our patrons will be very excited to have this new option available inside the arena,â Bias said.