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EZ ADU app provides platform for consumers to file complaints 10 May 2021 / 10:16 H.
PUTRAJAYA: Consumers who are dissatisfied with the price or quality of goods or services offered by traders may lodge a complaint using the Ez ADU application developed by the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).
All they need is a smartphone running android to download the Ez ADU app from Play Store for free, to enable them to file a complaint as well as upload photos or documents such as receipts and items purchased to support the complaint.
KPDNHEP deputy minister Datuk Rosol Wahid said the time taken to investigate a complaint would depend on the complexity of the matter and the complainant would be notified of the results of the investigation within 21 working days.