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Open to the public: Monday to Friday 9:00 am to 1:00 pm
Office hours: Monday to Thursday 8:30 am to 4:30 pm ; Friday 8:30 am to 2:00 pm
Consular Enquiries: +54 11 4808 2200 Option 2
You can also contact us by phone 24/7 for help or advice from anywhere in the world by calling the Foreign, Commonwealth & Development Office on 0207 008 1500.
What we can do
The FCDO can offer you impartial and non-judgemental help. Once notified of your arrest or detention, consular staff will aim to contact you as soon as possible so that we can assess how we can help you.
We then aim to provide assistance according to your individual circumstances and local conditions: our priority is to provide assistance to those British nationals overseas that need our help the most.
First steps
Who will know that I have been detained?
When a British national is arrested and detained in Cuba, the Cuban authorities are required to inform the British Embassy. By law, we should be officially informed during the first 72 hours.
However, this is usually done in writing and can take a week to ten days to reach us. We may be informed more quickly by friends or relatives present at the time of the incident , or sometimes directly by the Cuban authorities or British travel companies whose customer has been involved in the case.
What my family will be told?
Police Athletic League (PAL)
The department says plain-clothed officers including VICE/Narcotics Detective and persons and property detectives will not be issued BWCs due to the nature of their work.
There is also a small pool of BWCs that officers may utilize while working privately off-duty if their daily uniform does not include a BWC.
TPD says the BWCs cost about $700 each, taken out of the department’s budget. The department also pays for unlimited storage for the footage which is an additional $280,000 per year.
“BWC footage has proven to be beneficial to both residents and police departments across the country; the cameras improve public confidence in officers and increase transparency. This has been a long-term goal of mine and I am proud to say today, every uniformed TPD officer that interacts with residents has a Body-Worn Camera,” said TPD Chief George Kral.
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