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ENP Newswire
LEXINGTON - For the fifth year in a row, residential customers of KU have ranked the company first in customer satisfaction among its utility peers in the Midwest mid-size region.
The honor was awarded by global data and analytics company J.D. Power as part of the company s recently released 2020 Electric Utility Residential Customer Satisfaction Study. The award comes fresh off the heels of last month s announcement that KU also ranked highest in business customer satisfaction among peers in the Midwest mid-size segment.
The residential customer satisfaction study examines six factors: power quality and reliability; price; billing and payment; corporate citizenship, communications and customer contact. Satisfaction is calculated on a 1,000-point scale.
Rhonda Carter Adams,
Workforce and Supplier Diversity Program Manager, Illinois American Water, has been recognized with a statewide award for her contributions to diversifying business in Illinois.
On Dec. 1, Adams received the
Jerry Garland Award for Excellence in Supplier Diversity from the Illinois Utilities Business Diversity Council (IUBDC). The award originated in 2019 and is named in memory of former Illinois American Water Supplier Diversity Manager
Jerry Garland. It is presented annually to an individual who demonstrates exceptional results in advancing the practice of inclusion and diversity. The award was announced at the Illinois Utilities Business Diversity Council (IUBDC) annual Networking and Awards event virtually.
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Illinois American Water President Justin Ladner today announced the Company s acquisition of the Four Lakes Village Condominium Homeowners Association (Four Lakes) water distribution system. The purchase adds 57 connections serving approximately 1,300 households in Lisle, Ill. to Illinois American Water s Chicago Metro service area.
The Illinois Commerce Commission (ICC) recently approved the sale for $900,000. The sale was completed today. We re excited to grow our footprint in the Chicago Metro area, said Ladner. We will partner closely with the building owners and managers to serve the residents of this vibrant and diverse residential community.
Illinois American Water plans to begin making upgrades to the distribution system this month with the installation of new Advanced Metering Infrastructure (AMI) meters in each building. Previously the complex used one master meter to measure water usage and conduct billing.