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RENTON, Wash., Dec. 30, 2020 /PRNewswire/ Providence, one of the largest health systems in the country, announced that Michelle L. Edwards, DNP, FACHE, FAANP will serve as the organization s new chief experience officer (CXO), effective January 11, 2021. This role is a new position at Providence and will support its commitment to being a patient-first organization.
Michelle L. Edwards, DNP, FACHE, FAANP will serve as Providence s new chief experience officer (CXO)
Providence names Michelle L. Edwards as chief experience officer
In her new role, Edwards will be responsible for ensuring a seamless, modernized and differentiated patient experience with a focus on patient digital access and navigation. This includes designing an enhanced experience for patients while simultaneously simplifying care for caregivers. She will collaborate with multiple departments across Providence including its Digital Innovation Group, Information Services, Tele
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