December 13, 2020
A Grand Park Orchard spokesman said the hotel tried contacting guests to stagger check-in times but found it a challenge to reach all of them.
Mr Ng
They were there to relax and unwind, using their SingapoRediscovers vouchers for their hotel staycations over the weekend.
But many ended up waiting for hours to check in at hotel lobbies on Saturday due to the huge crowds.
Among them was a group of four friends using their vouchers - meant to support the local tourism industry - for a staycation at Grand Park Orchard hotel to celebrate one of them getting his dream job.
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The queues at Grand Park Orchard on December 12. Image by Ramli Mohd Kassim/Facebook.
One guest wrote that some had to wait for more than seven hours, with hotel management nowhere to be seen.
Another guest at Grand Park Orchard told
Mothership that she started queuing at 3pm (the check-in time) but the hotel General Manager only came five hours later to give the fuming guests three options:
A 100 per cent refund
A free upgrade for their next stay with an extended 4pm check-out
Continue waiting and get a late 6pm check-out and a 50 per cent discount on dining at the hotel