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WXXV News 25
July 1, 2021
Sales seem to be booming across the Coast as people prepare to light up the night sky in celebration of the Fourth of July.
Wilson Fireworks in Ocean Springs has been seeing a constant flow of customers looking to purchase fireworks ahead of the Fourth.
Wilson Fireworks is a family owned and operated business, selling both retail and wholesale fireworks. With an array of different types of fireworks for sale, there is something for every member of the family to enjoy.
Barbara Wilson, CEO of Wilson Fireworks, tells News 25 supplies are limited due to shipment delays. “We actually have two containers in California for over three months. It took an extra month to get here and then when it got here it went nowhere. So, there is going to be a lot of shortages for a lot of companies. So, we suggest to everybody come early.”
Streamlining processes that allows staff to deal effectively with feedback
Increased communication within and between the institutions
Visitors and staff contributing to improving the institutions’ services
A uniformed process for collecting, researching and processing data
Methodological Approach
Interviews were held with front of house staff, visitor’ services, marketing, governance, security and management staff.
Informants: the National Gallery of Australia, the National Archives of Australia, QUESTACON, the Museum of Australian Democracy, the National Film and Sound Archive, the Australian War Memorial, the National Portrait Gallery.
Findings
Visitor feedback - institutions have their core business outcomes focused on public satisfaction, development of knowledge and understanding, and accessibility to the institutions’ collection. They all recognised the importance of visitor feedback in achieving this core business outcome.