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On May 17, I received a letter saying mum s bonds had been rolled over into the next cycle of investment.
I called, to no avail, as there was still no record of my POA on the system. I tried again on May 25. I have also written to senior people within the company, including the chief executive.
On May 27, I received a letter suggesting I hadn t sent an original certified copy of my POA when in fact I have sent three.
K. J., Ponteland, Northumberland.
Tony Hazell replies: You were clearly very angry and frustrated by the time you contacted me and I m not surprised.
ASK TONY: Left powerless by NS&I over £12,000 for Mum s care home bill
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