Using IFS To Scale Up And Deliver Exceptional Service
IFS powers businesses like Smart Care throughout the service lifecycle
Smart Care Equipment Solutions is the largest independent provider of commercial kitchen repair in the United States. In order to meet the challenges of the changing expectations of service delivery, they decided to employ a new field service management solution. They began their search for more modern technology with clarity on three primary objectives: delivering a more modern and consistent customer experience, improving optimization of its resources, and investing in technology that would enable the company to scale service delivery as it grows both organically and through acquisition. To meet these needs, they chose IFS.