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Five9, Inc : Five9 and Mitel Announce Strategic Multi-Year Partnership - Bringing a World-Class and Award-Winning CCaaS-UCaaS Offering to Organizations Across the Globe

(0) This latest partner announcement continues the acceleration of the Five9 partner footprint within and outside of the US, with a particular focus on EMEA. Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced a new strategic partnership with Mitel, a global leader in business communications. Mitel will now feature the Five9 Intelligent Cloud Contact Center as its exclusive contact center as a service (CCaaS) partner for its worldwide client base. Organizations across various industries and geographies rely on Mitel for their communication and collaboration needs and, for many of them, contact center plays a critical role in the overall communications experience, said Graham Bevington, Executive Vice President, Transformation Office at Mitel. Five9 s intelligent cloud contact center suite, strength in the enterprise market, and customer-centric values are a perfect complement to Mitel s contact center offering. We look forwar

Nuance solution integrates with Five9 | Planet Biometrics News

06 May 2021 17:36 GMT Nuance Communications today announced Nuance Gatekeeper, the company’s fully scalable biometric security solution designed for the cloud, is now available on the Five9 App Marketplace, seamlessly integrating with Five9′s Intelligent Cloud Contact Center offering. According to Forrester, CCaaS is the next evolution in contact centers due to customers’ need for flexibility, agility, scale, and speed1. Nuance’s unique set of open, modular and cloud native services spanning conversational AI, Agent AI, and Security AI integrate seamlessly into CCaaS platforms, empowering organizations to accelerate digital transformation and self-service engagement strategies. This includes deploying virtual assistants to increase customer self-service, significantly reducing agent handle time through Agent AI, and leveraging biometrics to automatically identify customers and detect fraud.

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