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Is the Jamaican government giving BPO investors the “green light to disregard labour laws”? There are currently 40,000 workers in Jamaica’s global services industry; the government is aiming for 300,000 jobs in the industry by 2030. But “at what cost?” trade unions are asking. (Alamy/Artur Marciniec ) Share this page There are currently 40,000 workers in Jamaica’s global services industry; the government is aiming for 300,000 jobs in the industry by 2030. But “at what cost?” trade unions are asking. (Alamy/Artur Marciniec ) With tens of thousands of jobs linked to the tourism sector lost due to the Covid-19 pandemic, the Jamaican government has heralded the island’s fast-expanding business process outsourcing (BPO) sector as a much-needed source of jobs. However, there are major concerns about the widespread breech of workers’ rights in the sector. Of the 40,000 BPO workers in Jamaica – whose roles vary from customer services to technical support, sales

United statesSaint catherineJohn leeKhurt fletcherGloria henryUnion of clericalJamaica information serviceInternational labour organizationGlobal services association of jamaicaBustamante industrial trade unionGlobal unionNational workers unionMinistry of labourEqual timesSocial securitySupervisory employees