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Women and lower-education users more likely to tweet personal information
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Essential workers tweets show surprising positivity during pandemic
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Date Time
Essential workers’ tweets show surprising positivity during pandemic
A team of researchers from the Penn State College of Information Sciences and Technology explored whether the COVID-19 pandemic had a greater impact on the well-being of essential workers, and if they turned to media to tell about it. Their finding that tweets from essential workers across all topics being more positive than general users highlights a trend that started before the pandemic and has remained consistent since.
Image: Adobe Stock: Groenning
During the COVID-19 pandemic, many people turned to social media platforms to share their feelings about the changes happening in the world around them. Essential workers – such as medical providers, retail and food service employees, and public transportation workers – tweeted less often than general users about COVID-19 but more about overall mental health issues, according to researchers at the Penn State College of Information Sciences and Tec
Explanations in online symptom checkers could improve user trust
Researchers at the College of Information Sciences and Technology recently explored whether including explanations for why an online symptom checker makes certain recommendations could improve user trust in the platforms.
Image: Adobe Stock: David Molina Grande
Explanations in online symptom checkers could improve user trust
Jessica Hallman
April 15, 2021
UNIVERSITY PARK, Pa. Have you recently turned to your mobile device or computer to find out if your cough, sniffle or fever could be caused by COVID-19?
The online symptom checker you used may have advised you to stay home and call your medical provider if symptoms worsen, or perhaps told you that you may be eligible for COVID-19 testing. But why did it make the recommendation it did? And how should you know if you can trust it?
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