By Anusia E. Gillespie, CW guest columnist 2020-12-16T18:50:00+00:00
Most organizations define their technology approach as “buy” or “build” and operate accordingly. Today’s volatile market, coupled with the increasing willingness of subject matter experts to collaborate, changes the game in some areas, where “build” starts to make more sense. One area is digital compliance training.
Often, off-the-shelf compliance trainings purchased from third parties are too generic or broad to be useful and fail to include scenarios and test questions grounded in the experiences of the users. As a consequence, users do not respect the quality of the training and do not engage with it because it does not feel immediately relevant to their work situations.