Editor’s take: The week that was – Jan 4-8 Premium
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FWD Group launches first-ever podcast series: Changing the way people feel about insurance…with FWD yahoo.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from yahoo.com Daily Mail and Mail on Sunday newspapers.
How one insurance company re-booted their customer communications
Creating quality customer relationships
FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication.
To help improve their strategy and the overall CX, the company turned to OpenTextâs Customer Communications Management solution.
Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more.
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