Nintendo Co faces a complaint from BEUC, a European consumer group, over what it calls “systematic problems” with the controllers for the company’s popular Switch games console.
Nintendo has faced plenty of criticism over the Nintendo Switch’s Joy-Con controllers. Shortly after the console’s launch, it became clear that the Joy-Con controllers were prone to a ‘drifting’ issue, which has gone unfixed to date. This has led to multiple class-action lawsuits over in the US and now, it seems that Nintendo could also be facing some legal trouble in Europe too.
The European Consumer Organisation (BEUC), is bringing a case against Nintendo over ‘Joy-Con Drift’ to the European Commission. The BEUC claims to have received around 25,000 complaints about this issue from across Europe. As a result, an official complaint is being submitted to the European Commission.
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The European Consumer Organization (BEUC) has called for the European Commission to launch a Europe-wide investigation into Joy-Con Drift.
The BEUC is an umbrella group for 44 independent consumer organizations spread across Europe. Last year, it asked Nintendo Switch owners to reach out and disclose any drift issues they d encountered while using the console s Joy-Con controllers.
Now, the BEUC claims to have received nearly 25,000 complaints from European consumers in France, Belgium, the Netherlands, Portugal, Italy, Norway, and more, and they paint a pretty damning picture. Consumers have expressed their dissatisfaction with a recurring technical problem with Nintendo Switch controllers, commonly referred to as Joy-Con Drift. This causes the games characters to move without touching the controller, making the console unusable, wrote the BEUC. According to consumer testimonies, in 88 percent of cases, the game controllers broke within the first two yea