The parents of a young man who committed suicide last year after mistakenly believing he’d lost $730,000 on the trading app Robinhood are speaking out about their son’s failed attempts to contact the company. The 20-year-old Illinois trader, Alex Kearns, was notified after 11 p.m. on June 11 that his Robinhood account had been restricted and that he was required to purchase more than $700,000 in shares as part of a complex options trade, according to a lawsuit filed against the company this week.
Alex Kearns, a 20-year-old college student, died by suicide on June 12. At the time of his death, his Robinhood account had a balance of -$730,000 after a complex options trade.
Ex-Robinhood staff say customer service agents weren t qualified to offer financial advice and pleas for help went unanswered as trading app is sued over suicide of student who reached out to support THREE times but got no response
Former Robinhood customer service staff have revealed they were unable to answer many user queries as they are not qualified
The licensed brokers hired by the company were too busy to help customers even when they had serious financial issues, they claim
Instead the hired reps with no qualifications were expected to hold off questions to the hotline until the customer would hang up