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to reach USD 210.07 billion by 2028, according to a new report by Grand View Research, Inc. It is expected
to expand at a CAGR of 23.6% from 2021 to 2028. The growing preference for combining unified communication and IoT is expected to open new growth opportunities for the market. The ability of cloud-based unified communication solutions, along with IoT devices and solutions, to enable real-time connectivity and contribute to process automation is particularly expected to encourage enterprises to shift from conventional communication to UCaaS solutions. UCaaS (Unified Communication as a Service) can also help in convenient employee collaboration as employers can flexibly hire resources from a more comprehensive geographical range and onboard them through personalized self-guided walkthroughs and training material.
Employing 500 legal professionals worldwide, Vodafone has plenty of legal support. But its legal team is constantly honing how its services can best be delivered. The use of in-house service centres and alternative legal service providers (ALSPs) now plays a crucial role in its function.
Creating a seamless service is a key objective here, as is achieving cost savings. Wayne Spillett, head of legal – commercial operations, Group Legal, explains how this team works closely with their panel firms: “We challenge them to run our matters as efficiently as possible, including making use of low-cost centres and new technologies where possible.
“But we also partner with the lawyers in Vodafone’s shared services centres to bring them into our in-house legal family, a collaboration which has worked very well. In certain circumstances, it also makes sense for us to partner with ALSPs and our relationship with them has evolved over time,” he says.
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The Alternative Legal Service Providers 2021 survey results are out!
(I am talking about the much-anticipated third biennial survey produced by Thomson Reuters in partnership with The Center on Ethics and the Legal Profession at Georgetown Law and the Saïd Business School at the University of Oxford that came out last week. Any images used in this post are from that report which you can find as the top listing under the announcement section here.)
Below are some highlights from their report along with some of my reactions.
ALSP use is becoming more mainstream for both law departments and law firms
Majority of US law firms, in-house legal teams using ALSPs, Thomson Reuters survey finds
16 February 2021
Majority of US law firms, in-house legal teams using ALSPs, Thomson Reuters survey finds
Alternative legal service provider market hits point of maturity as 80% of law firms say they use them
Pasuwan; shutterstock The alternative legal service provider (ALSP) market has ‘reached a point of maturity’, with US law firms and corporate legal departments using them for a wider remit of work, according to a Thomson Reuters survey. The Alternative Legal Service Providers 2021 Survey – produced in partnership with Georgetown Law and Saïd Business School – found that 79% of law firms and 71% of in-house teams now engage ALSPs for legal work compared to 51% and 61% respectively in 2016.