The Nigerian Electricity Regulatory Commission (NERC), yesterday, said that Electricity Distribution Companies (DisCos) might replace faulty and obsolete metres for their customers.
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DisCos to replace faulty, obsolete meters – NERC
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File: Prepaid meters
The Nigerian Electricity Regulatory Commission (NERC) on Friday, said that Electricity Distribution Companies (DisCos) may replace faulty and obsolete meters for their customers.
The commission made this known in Order No. NERC/246/2021 signed by its Chairman , Mr Sanusi Garba and Mr Dafe Akpeneye, Commissioner Legal, Licensing and compliance on its website in Abuja.
NERC said that the Order No. NERC/246/2021 took effect from March 4.
“DisCos may replace faulty/obsolete meters under the National Mass Metering Programme (NMMP) but must be done in strict compliance with the Metering Code and other regulatory instruments of NERC, ‘’ it said.
Eko Electricity Distribution Company (EKEDC) has urged its unmetered customers to register for free prepaid meters under the ongoing National Mass Metering programme (NMMP).
The commission disclosed this in its 2020 second-quarter report on its website on Wednesday.
Also, the report stated that the 11 Electricity Distribution Companies (DisCos) received 203,116 consumer complaints in the 2nd quarter of 2020.
NERC said, “A review of customer complaints statistics indicates that estimated billing, metering, and service interruption remain the most significant areas of concern for customers, accounting for 64.88 per cent.
“It represents 131,789 of the total complaints in the second quarter of 2020,’’ it said.
“During the second quarter of 2020, the 11 DisCos received 203,116 complaints from consumers, indicating 0.68 per cent fewer complaints than those received during the first quarter of 2020.
“In total, the DisCos attended to 189,684 complaints representing an increase of 1.09 per cent from the preceding quarter.
DisCos receive 203,116 electricity consumers complaints in Q2, 2020 — NERC vanguardngr.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from vanguardngr.com Daily Mail and Mail on Sunday newspapers.