‘Urgent’ and ‘immediate’ action is required from UK retailers, according to NGO Feedback, which is campaigning for meat and dairy sales to halve by 2030.
Widely recognised is the importance for health of plenty of plant-derived ingredients – vegetables, fruit, grains, oilseeds and pulses – combined with more moderate amounts of animal-derived foods for the wealth of essential nutrients these provide.
Kroger Q4 2020 sees sticky customer engagement in digital business, first Ocado automated warehouse goes live Kroger closed Q4 2020 with total sales (excluding fuel) up 10.7% to $30.7bn compared to Q4 2019, and a 118% boost to digital sales for the quarter.
Within its digital business, delivery sales grew 249% during the quarter as more and more new customers engage with the companies
“seamless ecosystem,” said Kroger CEO Rodney McMullen on the company’s Q4 2020 earnings call.
“We see a 98% retention rate within our ecosystem highlighting how sticky our customer engagement is,” McMullen said.
McMullen noted how the company continues to improve its digital profitability and is advancing its personalized shopping experience leveraging data analytics to forge deeper relationships with its customer based.
Investing in the Future of Food: Manna Tree investors seek emerging brands focused on human health As the ongoing pandemic accelerates consumer interest in the role of nutrition in wellness and underscores the supply chain’s fragility, the investors at Manna Tree Partners are looking for at least three growth stage companies that are revolutionizing the production, delivery and consumption of food to support human health.
With $235 million in assets under its management as of last month and six investments already in its portfolio to date, Manna Tree’s managing director Pam Shepherd shares in this episode of FoodNavigator-USA’s Investing in the Future of Food where she see the most potential to improve human health and create a more transparent, stable supply chain.
Retailers challenged with restoring customer satisfaction lost during the pandemic: ACSI report Customer satisfaction with the retail sector has hit a low point across most channels particularly supermarkets and online retail hit where consumer sentiment dipped to a five-year low, according to the American Customer Satisfaction Index’s (ACSI) Retail and Consumer Shipping Report 2020-2021.
ACSI’s
annual report is based on interviews with 70,767 US consumers between Jan. 13, 2020 and Dec. 27, 2020.
Waves of disruption impacted all channels of retail, and customer sentiment declined across the board, reported ACSI.
“From mandatory closures that halted in-person shopping to stock shortages caused by panic buying, retailers experienced anything but business as usual. Deliveries from online retailers were delayed, and customers were frustrated when high-demand items sold out. And it shows, as 86% of the retailers measured suffer downturns in cu