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H Dennis Beaver: Common sense not a job requirement at TD Bank

Toronto, Canada T.D. Bank is the 8th largest financial institution in North America with an enormous presence in the eastern United States. Its motto is, “The Bank Where People Make the Difference. Yes, they sure do. Judging by Better Business Bureau and Yelp reviews, they make customers miserable, so I propose a new motto: “You Want Your Money Back? Are You Kidding?” Today’s story begins when Hong Kong reader, CPA Albert Au–who lived in Vancouver, Canada for 30 years and has an account at the Dunbar Street TD branch made a simple request in September 2020: “When my GIC [like a CD in the States] matures in October, please wire the funds back to my HSCB bank here in Hong Kong, which is the same account that I used to send you the money to fund it a year ago.”

Ontario s title reform could miss the mark | Investment Executive

James Langton Accurate labelling is Consumer Protection 101. Yet, in the retail investment business, this principle proves fiendishly difficult to implement. The Financial Services Regulatory Authority of Ontario (FSRA) has undertaken the latest effort to ensure that individuals who call themselves financial advisors or financial planners are qualified to provide advice or planning services. In August, FSRA published a proposed rule that sets out minimum standards to qualify as a “financial advisor” or “financial planner.” The proposal also establishes requirements credentialing bodies must meet in order to be recognized by FSRA as approved administrators of the titles. Comment letters on FSRA’s proposed regime suggest the regulator isn’t having much more success than predecessors that sought to clean up the messy jumble of industry titles.

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