Introduction
Hospitality organizations depend heavily on the property management system (PMS) of each hotel to run day-to-day operations. The PMS handles most vital functions, including reservations, room availability, pricing, revenue management, loyalty program integration, guest profiles, guest preferences, report generation and financial record keeping. A PMS also monitors and informs employee and guest activity, and connects with other applications such as food and beverage and amenity point-of-sale systems, central reservation systems, wi-fi and entertainment systems, sales and marketing applications, call-center databases and payment providers. As such, a PMS stores, processes and transmits a significant amount of sensitive information, including personal data and credit card data of guests, both of which are heavily regulated.
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