Operations Officer at the
Job Summary:
The primary responsibility of the Operations Officer is to undertake duties, in compliance with regulatory requirements, for the delivery of all trading, post-trade and CSD services to securities business clients of the ECSE Group.
The basic responsibilities of this position include:
• Servicing intermediary firms, clearing banks and other CSD participants on intermediation issues, including handling Members’ queries and requests, and coordinating the Intermediaries’ Working Group;
• Regularly contacting clients to discuss the client’s account or issue, answer questions or arrange meetings, handle or escalate client complaints and provide resolutions.
• Performing back-office duties such as general filing and documentation of Group’s correspondence and client services records, identifying and compiling market information for internal and external clients; and, assisting with applications t
Knowledge of VIP (not required, but preferred)
RESPONSIBILITES AND PERFORMANCE EXPECTATIONS include but are not limited to the following:
Schedules and organizes the General Managers daily tasks such as meetings, appointments, conferences, travel and department/company activities
Creates and develops presentations as needed for the General Manger’s meetings
Organizes and prioritizes information and calls
Keeps the General Manager’s calendar and tasks organized and up to date including notifying the General Manager of changes when necessary
Able to keep employees and projects on schedule when needed
Ability to navigate VIP and pull sales reports to present to General Manager
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Technical Services Manager
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Fulfill an important role in the organization to service existing installed base, responsible for managing on-site installations, and building trusting relationships with clients in order to identify new opportunities with customers and prospects. The position is responsible for increasing overall profitability of the AZ Branch office. As the office grows and we hire additional service staff the candidate will be responsible for motivating and assisting employees, as required. The Technical Services Manager reports to the Regional Vice President (RVP) but is subject to change.
JOB RESPONSIBILITIES
Plan and manage all branch installations with assistance from National or Regional Support as necessary
Technical Services Manager (US)
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Fulfill an important role in the organization to service existing installed base, responsible for managing on-site installations, and building trusting relationships with clients in order to identify new opportunities with customers and prospects. The position is responsible for increasing overall profitability of the AZ Branch office. As the office grows and we hire additional service staff the candidate will be responsible for motivating and assisting employees, as required. The Technical Services Manager reports to the Regional Vice President (RVP) but is subject to change.
JOB RESPONSIBILITIES
Plan and manage all branch installations with assistance from National or Regional Support as necessary