HP Uses Artificial Intelligence To Transform Its Customers Service And Experience
(Originally published July 2019)
HP gets more than 600 million contacts regarding technical support a year, and the company tries to make each of these experiences satisfying to the customer. To make its self-support and customer support center better, HP created a virtual agent using the Microsoft Dynamic 365 AI solution for customer service. Customers are now able to interact informally with the assistant to troubleshoot common issues, help the team use the Microsoft AI solution, with instant access to various kinds of information regarding problem solutions, and, also, have the company gain a better understanding of the most frequent problems customers face.
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Edit Kin + Carta begins fresh Dynamics 365 Marketing journey with Microsoft
- Agency partnering with tech leader to deliver elevated customer experiences with new customer journey orchestration capabilities
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CHICAGO, May 4, 2021 /PRNewswire/
Edit Kin + Carta, the data, MarTech and CRM specialist within the Kin + Carta Connective, has joined Microsoft as an official agency launch partner for the new Customer Journey Orchestration (CJO) capabilities, which are now available for the Microsoft Dynamics 365 Marketing platform.
The partnership will help clients transform and expand their customer experiences, while Microsoft s existing product will improve through Edit Kin + Carta s expertise. Additionally, Edit Kin + Carta clients will have full access to Microsoft s best-in-class technology.
Qatar s largest indoor theme park selects Levtech to create operational process efficiency thepeninsulaqatar.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from thepeninsulaqatar.com Daily Mail and Mail on Sunday newspapers.
Doha Oasis Quest, Qatar’s largest upcoming leisure and entertainment hub, has chosen Levtech Consulting to implement Microsoft Dynamics 365 to achieve operational excellence.