Just before I left town earlier this month, a reader in Radford named Bruce Brown reached out with a frustrating, concert-related consumer conundrum.
The longtime Radford University business professor (and ex-mayor) asked if I could shine a light on whether heâd ever get a refund for some Rolling Stones tickets he purchased in February 2020 for a show in Charlotte that was supposed to have happened that September.
The amount in question wasnât insubstantial: $1,300 for three tickets, including some taxes and fees.
What made it even more imperative was Brownâs advanced age â he turns 70 in August, which means heâs almost as old as the band members. (The eldest, drummer Charlie Watts, turned 80 June 2.) And neither Brown nor his wife, Cary, had ever seen the Stones live â although Cary had a maddeningly close call in the late 1970s. (More on that tragedy is below.)
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