Les Schwab’s new owners will stop paying employees’ $3,000 annual dividend
Updated Mar 03, 2021;
Posted Mar 03, 2021
The annual dividend had ranged from $3,000 to $3,400 in recent years. Randy L. Rasmussen for The Oregonian/OregonLive
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Les Schwab liked to talk about how his company’s unusual profit-sharing and bonus plans could build a nest egg for his employees, from managers overseeing his shops to the frontline workers swapping out tires on a hydraulic lift.
“That’s why I don’t like to talk about how successful I’ve been,” Schwab told The Oregonian in 1997. “I prefer to talk about how successful my employees are.”
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LOS ANGELES Mobile car repair and maintenance service provide RepairSmith Inc. is partnering with CarAdvise L.L.C., an online marketplace for vehicle maintenance and repair, whose members will now have access to RepairSmith s at-home services.
CarAdvise members can schedule appointments, approve and pay for services, and view their service history online. Under the RepairSmith partnership, CarAdvise members will have access to at-home vehicle service for the first time. CarAdvise is very excited to expand our network offering mobile mechanics through RepairSmith, CarAdvise Founder and CEO Greg Tepas said. We believe in offering our members freedom of choice to service and repair their vehicles based on what s important to them including price, convenience, or other factors. Offering the ability to come to our customers with a mobile mechanic is a part of our strategy, and we look forward to expanding with RepairSmith as they grow in new markets.
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J.D. Power survey: Quick greeting key to customer satisfaction
Christian Brothers
Christian Brothers Automotive Corp. ranked highest in satisfaction for full-service maintenance and repair according to a J.D. Power study.
TROY, Mich. There s a simple way to make customers happier when they walk into a shop.
Say hello. Quickly.
A new survey from J.D. Power found that saying hello and acknowledging customers upon arrival at an aftermarket service facility can improve customer satisfaction scores significantly, especially at full-service maintenance and repair, quick oil changes and tire replacement shops.
Those scores decline when customers wait more than three minutes before they re acknowledged, according to the J.D. Power 2021 U.S. Aftermarket Service Index StudySM fueled by SurveyMonkey, released Jan. 14.
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CHICAGO CarAdvise L.L.C., an online vehicle maintenance and repair marketplace platform, has added a tire shopping component to the platform s range of services.
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CarAdvise platform, which was launched in 2015, is designed to allow customers to compare prices for maintenance services at thousands of shops throughout North America.
With this added component, CarAdvise members can search numerous configurations of tires sorting by weather, summer, all-season and winter tires, or by price, or many other sorting styles, the Chicago-based company said. CarAdvise is constantly driving forward, continually innovating, and creating new features that will benefit our 500,000+ members, Greg Tepas, founder and CEO, said.