Wema Bank Plc said it was ranked top in two recent independent surveys on the banking industry.
The bank revealed that in its 2020 Digital Channel scorecard, KPMG Nigeria named it as a leader in Payments and Transactions for digital banking.
Also, in its recently released Banking Industry Customer Experience Survey, the consulting firm confirmed that Wema Bank climbed 10 places to second position in the retail category.
Following a qualitative study of 17 Nigerian commercial banks focusing strongly on retail banking operations, KPMG Nigeria’s Digital scorecard tested customer experience across five areas – Digital Onboarding, Digital Payments & Transfers, Digital Lending, Self Service and Customer Care.