DSW Layoffs Hit Customer Service Facility in Home Base of Ohio Samantha McDonald
DSW is laying off nearly a hundred workers in its home city of Columbus, Ohio.
According to a WARN notice filed this week with the Ohio Department of Job and Family Services, approximately 92 employees at the retailer’s facility located at 4150 E. Fifth Ave. will be impacted as it restructures its customer service functions at the site. The terminations are expected to occur on or around March 27.
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In an email to FN, a spokesperson for the company said the shoe chain would be “transitioning most” of its customer service representatives to a third-party contact center to “maintain [parent company] Designer Brands Inc.’s long-term fiscal health.” The spokesperson added that DSW was currently working to place impacted employees in roles at its Columbus-area stores or distribution centers.
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