Before COVID-19 reared its ugly head in Colorado, exacting a devastating toll on lives and livelihoods, the nonprofit Energy Outreach Colorado had evidence that one in every four Colorado households struggled to pay monthly utility bills.
Today, with pandemic-related job losses and reduced incomes, the need for help in paying these bills has skyrocketed â from concerning to critical.
âBetween April 2020 and March 2021, our Heat Help Hotline received over 250,000 calls,â said Denise Stepto, EOCâs chief communications officer. Those calls resulted in EOC paying past-due utility bills for some 25,000 households, for a total of $13 million.
This, Stepto added, represents a 46% increase in the number of bills paid and a 75% increase in assistance dollars over the same period the previous year.
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