Page 2 - வளர்ந்து வரும் முக்கியத்துவம் News Today : Breaking News, Live Updates & Top Stories | Vimarsana

PHOTO: Fauzan Saari I’ve worked with several clients recently to define a chief customer office role and function. This got me thinking about what’s important in shaping this role—whether it’s a new position or an existing one. The role of a chief customer officer (CCO) is not a new or unique concept. According to Gartner s research, most companies have someone working in this capacity. Only about 10% of those surveyed lacked either a chief experience officer or a chief customer officer. But there s a wide variance in approaches to the role, and in many cases it continues to evolve as companies explore how best to situate and empower CCOs within the organization.

Fauzan saariCustomer experience efforts in your organizationGrowing importanceWho should lead customer experience effortsCustomer experience leadersNorth starMeasure your customer experienceThat tellNet promoter scoreMeasure customer experience beyond net promoterCustomer experienceபோஜன் சாரிவளர்ந்து வரும் முக்கியத்துவம்வடக்கு நட்சத்திரம்அளவீட்டு உங்கள் வாடிக்கையாளர் அனுபவம்அந்த சொல்லுங்கள்