McKinsey & Company Named a Leader in Customer Experience Strategy Consulting Practices Report
NEW YORK and LONDON, Jan. 7, 2021 /PRNewswire/ McKinsey & Company today announced that it has been named a leader in Forrester s
The Forrester Wave: Customer Experience Strategy Consulting Practices, Q4 2020 report dated December 2, 2020. The report provides a guide to service providers in the Customer Experience (CX) Strategy consulting market, an area that has gained increased strategic importance to global businesses in 2020.
According to the Forrester report, The coronavirus pandemic has forced businesses to change how they interact with their customers. …At the heart of this rapid transformation, CX leaders help their businesses create strategies for experience innovation and help structure organizations to support new experiences.
North Highland Recognized as One of the 12 Most Significant Providers in Independent Analyst Report on Customer Experience Consulting Practices
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ATLANTA, Dec. 16, 2020 /PRNewswire/ Leading change and transformation consultancy North Highland was among the select companies that Forrester, one of the most influential research and advisory firms in the world, invited to participate in its evaluation, The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020. In this evaluation, North Highland was cited as a Contender among the 12 most significant providers in CX Consulting Practices.
The Forrester Wave™ noted that, North Highland has strong capabilities in CX vision development, business case development, and CX roadmap development – key elements of its transformation story. Its approach to business cases and roadmaps are particularly noteworthy because they re rooted in North Highland s framework