For the second time in two years, customers prefer Domino’s Pizza as their favorite pizza over Papa John’s. The pizza delivery business is certainly getting more competitive post-lockdowns, but this result marks a real reversal of fortune for the company I founded from the broom closet of my dad’s tavern in 1984.
Recently, the 2020-2021 American Customer Satisfaction Index (ACSI) for the restaurant industry was released and showed thatDomino’s Pizza beat Papa John’s in customer satisfaction for the second year in a row. Papa John’s also received its lowest score since 2009, which was under the leadership of then-CEO, Nigel Travis.
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