SKT named top carrier for customer satisfaction for 23rd straight year
Posted : 2021-01-06 16:24
By Nam Hyun-woo
SK Telecom has consolidated its status as the top mobile communication firm, leading the pack in an annual index gauging customer satisfaction, for the 23rd straight year.
According to the Korea Productivity Center (KPC), SK Telecom scored 79 in the 2020 National Customer Satisfaction Index (NCSI), up 2 points from 77 the carrier logged last year.
SK Telecom has been named the top player among mobile communications firms on the index since 1998, when the KPC began compiling the NCSI.
The company attributed the feat to its efforts to apply artificial intelligence and other advanced information technologies to its telecommunications business, which helped the firm provide contactless services to customers and see growth in its NCSI amid the COVID-19 pandemic.
This Store Has the Worst Customer Service in America
By V.S. Wells of Best Life |
This Store Has the Worst Customer Service in America
Retail goes into overdrive at the end of every year. From Black Friday through New Year s Day, stores are typically alive with the sounds of eager shoppers and ringing cash registers. While these days, that might look more like full virtual shopping carts and piles of packages at the front door, you re likely dealing with customer service representatives more than ever right now. That s why it s the perfect time of year to delve into just how well (or poorly) the most popular stores in the country rank when it comes to customer service.
Operator
Ladies and gentlemen, thank you for standing by and welcome to the Greif Q4 2020 earnings conference call. [Operator instructions] After the speakers presentation, there will be a question-and-answer session. [Operator instructions] Thank you. I would now like to hand the conference over to your speaker today, Matt Eichmann.
Please go ahead.
Vice President, Investor Relations and Corporate Communications
Thank you and good morning, everyone. Welcome to Greif s fourth-quarter and fiscal 2020 earnings conference call. I m joined today by Pete Watson, Greif s president and chief executive officer; and Larry Hilsheimer, Greif s chief financial officer. Pete and Larry will take questions at the end of today s call.
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