HMD Global talks about after-sales service and why Nokia maybe again most-trusted brand for Indian customers
From ramping up after-sales service quality to again becoming India s most trusted phone brand, here s what Sanmeet Singh Kochhar, Vice President, HMD Global, told India Today Tech.
Ketan Pratap | April 6, 2021 | Updated 12:43 IST
Highlights
HMD Global now has over 900 physical touchpoints across India that offer repair support for Nokia phones.
It includes over 300 Nokia Mobile Care centres across India and 600 collection points via its RDS partners.
Nokia phones in India come preloaded with the My Phone App, which is a single-window for Support Chat, User guide, FAQs, Care Locator, Warranty, Insurance, and more.
Global Cloud Communications Provider Enhances Customer Self-Service With AI-Powered Conversational Service
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In 2012, Canada-based software company Shopify, was poised for the kind of hold-onto-your-seat hypergrowth that most startups dream of. At the time, the company had been named as one of the ten most innovative retail companies by Fast Company, and was onboarding new merchants onto their cloud-based e-commerce platform at a rapid pace. Over the next four years, Shopify grew fast from 20,000 merchants to more than 300,000.
Shopify has remained at the industry’s forefront by offering timely integrations with payment providers like Apple Pay and emerging messaging platforms like FacebookMessenger, and by partnering with Amazon. Yet, during that first flood of new business, Shopify quickly realised its teams were struggling to onboard and support new merchants, mostly because the tools in place weren’t equipped for the deluge of new requests.
Uptima Named Gold Partner Within the Salesforce Consulting Partner Program
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SAN JOSE, Calif., Dec. 22, 2020 /PRNewswire/ Uptima Inc., a leader in Quote to Cash and Service transformations on the Salesforce Platform, has been named a Gold Partner within the Salesforce Consulting Partner Program. Salesforce also has named Uptima a Master Consulting Partner in the Manufacturing Industry Vertical.
Salesforce s Consulting Partner Program measures consulting partners by customer satisfaction score, certified consultants and sales performance. With 150+ Salesforce certifications and a Customer Satisfaction Score of 4.92 out of a possible 5.0 Uptima is one of only 13 Salesforce US Headquartered Consulting Partners to achieve both the Gold Partner and Manufacturing Master Tiers.
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The world has become increasingly digital, and companies are thirsty for customer connection. Gathering their feedback is no longer simply interesting – it s imperative.
Customer buying behaviors have changed significantly in 2020 as the pandemic changed our interactions and the digital economy boomed. Companies that have engaged their customers, and created experiences that made commerce easy, saw major success during this challenging time. The engine room behind this experience is obviously technology, but technology leaders must approach this challenge in new and different ways.
It’s easy to forget about the customer, especially in the technology organization. CIOs are asked to serve the “internal customer,” who often requests help in automating the organization’s business processes. Enterprise software is often purchased and implemented to create process adherence and efficiencies. But technology teams can gather requirements and build or implement
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