A blog on SLC s Corporate Plan by CEO, Paula Sussex
Our latest blog from CEO, Paula Sussex, on how SLC has served customers this year and our commitment to deliver an outstanding customer experience.
From:
Delivering student finance in a Covid year
Managing the delivery of student finance against a backdrop of Covid-19 has been a major focus for SLC in 2020. Like many other organisations on the night of March 23rd, we had to make the organisational equivalent of a handbrake turn to transform into a home-working operation, complete with assessing and customer contact services, which we did in one month. To do this required a significant technological and logistical effort, and we also retrained and switched staff from a number of other areas of SLC to the frontline to ensure that students’ applications were processed so that their finance arrived at the right time. We have this year financed a record number of new and returning students in England and Wales, having success