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OTAs Rack Up Complaints over COVID-19 Travel Cancellations

OTAs Rack Up Complaints over COVID-19 Travel Cancellations March 08, 2021 OTAs, including Expedia, CheapoAir, and JustFly, received 14,604 complaints from January to December 2020. Photo: http://ii.studio//Shutterstock.com.  As millions of travel plans have had to be canceled, consumers have had the added problem of trying to secure refunds through online travel agencies (OTA). Those who made a reservation through a third-party site, including online travel agencies (OTAs) like Expedia or Priceline, are finding just how difficult it can be to get their cash back. This is evident in the upswing in consumers lodging formal complaints with the U.S. Department of Transportation. OTAs, including Expedia, CheapoAir, and JustFly, received 14,604 complaints from January to December 2020. Of those, 94% were about obtaining refunds for unused or lost tickets, fare adjustments, or bankruptcies.

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