By Pilar Wolfsteller2021-06-16T00:27:00+01:00
The US Department of Transportation (DOT) is looking to impose a $25.5 million civil penalty on Air Canada after the carrier dragged its feet on refunding tickets held by US passengers.
The DOT’s Office of Aviation Consumer Protection (OACP) says on 15 June that it has filed a formal complaint against the Montreal-based airline “regarding the carrier’s failure to provide refunds in a timely manner to thousands of consumers who requested them for flights to or from the United States that the carrier cancelled or significantly changed”.
DOT adds that under its rules, the airlines have seven days to refund tickets purchased with a credit card and twenty days for tickets purchased with cash.
U S Seeks $25 6 Million Fine From Air Canada for Refund Delays
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U S seeking $25M from Air Canada for being slow to refund customers
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U S seeks US$25 6M fine from Air Canada for refund delays
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