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La Línea de Ayuda helps Spanish-speakers across the state. Nayely Hurtado, the program coordinator, said many calls are about rental assistance and COVID-19 vaccine access.
The Des Moines-based organization in charge of distributing funds through the Emergency Rental Assistance Program (ERAP) in Polk County has ceased taking phone applications, but one source of online applications continues to stream in.
La Línea de Ayuda, the Spanish helpline, partnered with IMPACT Community Action Partnership to help people apply for the funds. La Línea was permitted to use the online portal, which is not yet open to the general public.
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