SsangYong picks RAPID RTC to support dealers customer experience
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Click the thumbs up >SsangYong Motors UK s dealer network is implementing RAPID RTC s Lead Manager platform to optimise franchisees responses to enquiries from prospective buyers.
SsangYong hopes it will help to deliver the timeliness and quality of responses that customers of its 62-site dealer network increasingly expect while social distancing restrictions remain in place.
Kevin Griffin, managing director of SsangYong Motors UK, said: “RAPID RTC Lead Manager provides a professional means for our dealers to respond to customer enquiries. It also allows for us, and our dealers, to manage those enquiries to ensure the best possible outcome.”