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The latest Microsoft Work Trend Index highlights that there have been clear positives to distributed work during COVID-19, but the negatives frame a discussion for the future.
(Image by Pexels from Pixabay )
As we all know, the world of work has changed dramatically over the past year or so with the ongoing COVID-19 pandemic. Distributed work, digital teams and online collaboration has become the norm for many. And as we begin to see light at the end of the tunnel, businesses everywhere are beginning to ask the question - which bits do we keep and which bits do we get rid of?
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The COVID-19 pandemic has been a mass exercise in convincing the public to change their behaviour. What can this teach us about change management in the enterprise?
(Pixabay)
It goes without saying that the COVID-19 has forced behavioural change on a scale that hasn t been seen in decades. From limiting social contacts to remote working, the novel Coronavirus has likely permanently shifted the way we operate as a society for years to come. However, despite the introduction of effective vaccines, the threat of the virus is still very much present and governments are beginning to reflect on how they can continue to convince people to abide by rules to keep it at bay.
How do you enrich the customer experience amidst the current turbulence? Unit4's Michelle MacCarthy has three recommendations for managing customer success through culture, engagement, and technology