iAfrica 3 seconds ago 5 min read
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Following three consecutive years at second place, South Africa has been named the number one globally preferred front office Customer Experience (CX) offshore location. The award was announced on 8 April by Ryan Strategic Advisory’s Annual Front Office BPO Omnibus Survey. Placed second is India with a three-way placement for third place between Malaysia, Philippines, and Poland.
This coveted global award has been gratefully received by the country’s Global Business Services (GBS) sector. CEO of the GBS industry body BPESA, Andy Searle, remarked: ‘’Competing alongside established global giants such as the Philippines and India and with many emerging and strengthening offshore locations included in the running has left us honoured as 2021 first place recipients and we are exceptionally appreciative of this acknow
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What we need is a politics of progressive thinking, which South Africans have demonstrated a proclivity for in the past. The desire to go beyond one’s muscles and glands, the will to journey into the realm of reflection, always strikes one as a pinnacle in the history of this country, a profound metaphor that sustains an indelible position in youth consciousness.
As former president Thabo Mbeki put it, as youth, “they had to decide whether fear and the instinct for self-preservation would predominate in their minds and hearts, turning their own conscience into their everlasting and constant tormentors, because of what they had been afraid to do.”