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Libro De Reclamaciones

Others,

Callao,Peru - Lima 18

Detailed description is El libro de reclamaciones es un documento donde el consumidor informa sobre un reclamo: cuando tiene carácter de infracción o sobre una queja, cuando está relacionada a un malestar o descontento por el servicio..
NOTA: Desde el año 2011 toda empresa está obligada a tener un Libro de Reclamaciones según Decreto Supremo N° 11-2011-PCM.
No contar con un Libro de Reclamaciones no ponerlo visible, no entregarlo si lo solicitan o no responder al usuario que ha dejado constancia de un reclamo puede estar sujeto a una sanción o multa que puede llegar hasta 450 Unidades Impositivas Tributarias (UIT), que equivalen a 1.62 millones de nuevos soles.
El monto es fijado por una comisión de Indecopi..
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Dice tambien en el articulo 4, el OBLIGA a toda empresa que utilice medios virtuales (medios electrónicos como correo, pagina web, etc) para atender a sus clientes a contar ADICIONALMENTE con un Libro de Reclamaciones Virtual..
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Coloque inmediatamente en su pÁgina web su libro de reclamaciones virtual, nuestra solución contiene:.
Esta solución ha sido desarrollado contemplando toda la normativa peruana vigente.
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Panel de control de reclamaciones para la empresa con distintos niveles de usuarios como administrador total y por sede o local..
Registro completo y seguimiento de reclamaciones en línea.
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Notificación inmediata vía correo electrónico de las reclamaciones de su cliente.
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Opción de Impresión de Formato de Reclamación.
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Soporte técnico permanente vía telefónica como por mail.
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Alertas tempranas sobre vencimiento de reclamos al culminar el plazo establecido para responder un reclamo.
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Reporte para INDECOPI..


Established in the recent years Libro de Reclamaciones in others , callao in peru.


This is a well known establihment acts as one-stop destination servicing customers both local and from other of the city.

Over the course of its journey , this business has establihed a firm hold in the [category].

The belief that customer satisfaction is an important as it products and services , have helped this establihment garner a vast base of customers and continue to grow day by day

Foods is provided with high quality and are pretty much the highlight in all the events in our lives.

Sweets and food are the ideal combination for any foodies to try and this Libro de Reclamaciones is famous for the same.

This has helped them build up a loyal customer base.

They have started a long journey and ever since they have ensure the customer base remains the same and growing month on month.

As they are located in favourable location , becomes the most wanted space for the tourist.

For any kind and assistance , it is better to contact them directly during their business hours.

Premises has a wide parking area and need to avail special permissions for parking.

Pets inside the premises are not allowed and require additional permission.

Cashless payments are available and extra charges for the credit cards are levid.

They are listed in many of the food delivery networks for home delivery with appropriate charges.

They accept cards , cash and other modes of payments

Tips are not actually encouraged but customers are willing to offer any benefit as needed.

There you can find the answers of the questions asked by some of our users about this property.

This business employs inviduals that are dedicated towards their respective roles and put in a lot of effort to achieve the common vision and goals.

It is a effortless task in communiting to this establishment as there are various modes available to reach this location.

The establishment has flexible working timings for the employees and has good hygene maintained at all times.

They support bulk and party orders to support customers of all needs.

Qus: 1).what is the mode of payment accepted ?

Ans: Cash , Credit Card and Wallets

Qus: 2).What are the hours of operation ?

Ans: Open all days mostly from 9:30 to 8:30 and exceptions on Sundays. Call them before going to the location.

Qus: 3).Do they have online website?

Ans: Yes . They do have. Online website is - Click Here

Qus: 4).What is the phone number Of the location?

Ans: Phone number of the location is - Telf. 376-7785 Cel: 995228441 RPM #278799

Qus: 5).What is the email of the business?

Ans: Email address is - av.arequipa 5095 of. 2069 miraflores - centro comercial compu palace