worth. it means they bought at a time when the market is different. what should those people do refinancing right now? >> the first thing they need to do is get an appraisal. they can do that a number of ways. they can go to a bank and work on a refinance loan, the process of going through that will include a bank appraisal. that may be a place to start. they can hire their appraise or. you can't refinance unless you're going tow bring in the cash to balance out so that the loan to value is not more than 100%. that is generally off the table. the owner is looking at a loan loan modification which is very tough to get. or a short sale. this is the very last year you can do it and not pay tax on that income tax as an ordinary loss. jenna: is it getting better out there?