i want to bring in jeff near the san francisco international airport. i understand you and your wife, you heard the crash and then you saw the aftermath. is that right? >> yes, we did. >> what did you hear and then what did you see? >> initially i heard a boom. i heard a boom and i looked out and it was just dust for two to three minutes. and then on the right side of the airplane, maybe about a minute or so later. we started seeing the passengers depart. maybe 30 to 40 seconds later. the air on the right side, the emergency chutes deployed and then we started seeing passengers come out on that side. maybe within three to five minutes, the air maybe had caught fire on the front. after that, everybody was just