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so we want to bring in now, cnn's lucy kavanaugh, she is live for us in denver, what is the situation, lucy? >> well, alison, this is what not a lot of fun looks like. denver airport unfortunately leaving the airport a shunt in terms of flight delays and cancellations, more than 500 flights delayed, more than 468 flights canceled, 75% of those coming from southwest. and that is unfortunately not denver alone. those numbers reverberating. those delays reverberating across the nation. impacting travel all across the country. >> i wasn't anticipating a nightmare, but it became a nightma...

flights canceled, 75% of those coming from southwest. and that is unfortunately not denver alone. those numbers reverberating. those delays reverberating across the nation. impacting travel all across the country. >> i wasn't anticipating a nightmare, but it became a nightmare, it did. >> christmas maybe over, but for thousands of passengers, the travel nightmare goes on. >> they canceled our flight. they said they can't help us. so we don't know what to do. >> southwest airlines at the top of the list for cancellations. the airlines ticketing counter at baltimore's airport is a zoo....